Order Policy

Thank you for shopping with HealthixBD. We aim to provide a smooth, secure, and transparent ordering experience for all our customers. Please read our order policy carefully before placing your order.

1. Placing an Order
Orders can be placed through our website www.healthixbd.com at any time.

You must provide accurate contact information, including your phone number and delivery address.

After placing your order, our team will confirm your order via phone call or SMS within 24 hours.

2. Order Confirmation
Orders are considered confirmed only after we contact you to verify your details.

Unconfirmed orders may be delayed or canceled.

3. Order Processing Time
Orders are processed within 1 business day after confirmation.

Orders placed after 6 PM or on holidays/weekends will be processed on the next working day.

4. Cancellation Policy
You may cancel your order before it has been shipped by contacting our support team.

Once shipped, cancellations are not possible. In that case, please refer to our Returns & Refunds Policy.

5. Payment Methods
We accept the following payment options:

Cash on Delivery (COD) – available for most locations

Mobile Payments – bKash, Nagad, Rocket

Bank Transfers – for bulk or business orders (contact us for details)

Online card payments coming soon!

6. Order Issues
If you experience any issues with your order (e.g., delay, wrong item, missing product), please contact us immediately. We are committed to resolving your concerns quickly and fairly.

7. Bulk or Custom Orders
For wholesale, corporate, or custom quantity orders, please contact us directly via email or phone. Special terms may apply.

Contact Us
📧 Email: info@healthixbd.com
📞 Phone: +8801601783064
💬 Facebook: facebook.com/healthixbd